Welcome to Apex Loan! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application ("App") and related services. By using Apex Loan, you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.
To provide and improve our services, we collect the following types of information:
Full Name
Phone Number
Email Address
Date of Birth
Government-Issued ID (e.g., BVN, National ID)
Residential address
Education status
Bank Account Details
Device Model & Operating System
IP Address
Mobile Network & SIM Information
App Usage Data (such as login times, features used, and interactions)
Contact person's name
Phone number
Relationship to contact
We may use cookies, analytics tools, and tracking technologies to improve user experience
1.6 Permissions We Collect
Location
With your authorization, Apex Loan may access your approximate location to strengthen account security and enhance service reliability. Granting location access is completely optional, and you have full control over enabling or disabling this feature at any time. If permitted, the collected location data will be securely transmitted to our server (https://apexloan.net), and we will not disclose it to third parties without your consent.
Camera
Apex Loan requires access to your device's camera to capture ID photos and conduct facial recognition for identity verification during the loan application process. This ensures that the ID you provide matches your facial features. The camera is used solely for this purpose with your consent. All captured images are securely encrypted and uploaded to our server (https://apexloan.net), and we will not share this information with any third parties without your explicit permission.
SMS
With your permission, Apex Loan may access SMS data to assist in risk assessment and fraud prevention. Granting SMS access is entirely optional, and you have full control over enabling or disabling this feature. If access is granted, Apex Loan will securely gather SMS data, including sender details, timestamps, and transaction-related information, which will be transmitted to our server (https://apexloan.net). You can revoke this access or delete your data at any time using the account deletion feature available within the app.
We collect and use your information for the following purposes:
Loan Application Processing
Verifying your eligibility, assessing credit risk, and determining loan approvals.
Identity Verification & Fraud Prevention
Ensuring security and compliance with regulatory standards.
Loan Disbursement & Repayment Management
Facilitating transactions and monitoring account activities.
Customer Support & Communication
Sending updates, responding to inquiries, and resolving issues.
Marketing & Promotions
Sending relevant offers (only with user consent).
Compliance with Legal Obligations
Sharing data with authorities when required by law.
We do not sell or trade your personal data. However, we may share information in the following cases:
With Service Providers & Partners
Banks, payment processors, and credit bureaus assisting with loan processing and repayment.
With Regulatory Authorities
If required by law or for legal proceedings.
With Collection Agencies
If necessary for debt recovery in cases of loan default.
With Affiliates & Business Partners
Only for authorized services that enhance user experience.
All third-party partners are required to protect your data in compliance with legal and security standards.
We implement strict security measures to protect your personal information, including:
Encryption Technology
Securing financial transactions and personal data.
Access Control Mechanisms
Limiting unauthorized access to sensitive information.
Regular Security Audits
Ensuring compliance with privacy laws and industry best practices.
While we take all reasonable precautions, no system is 100% secure. Users should also safeguard their account details.
As an Apex Loan user, you have the right to:
Access & Update Information
Review and edit your personal data within the app.
Withdraw Consent
Revoke permissions for marketing communications or certain data collection (may limit services).
Request Data Deletion
You may request account deletion and data removal, subject to legal requirements.
Opt-Out of Tracking
Disable location tracking or analytics collection via device settings.
To exercise any of these rights, please contact us via email at support@apexloan.net
Apex Loan may contain links to third-party services. We are not responsible for their privacy practices, and we encourage users to review external privacy policies before sharing personal data.
8. Protection of Minors' Data
Apex Loan is intended for use by individuals 18 years and older. We do not knowingly collect, process, or store personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete such data from our records.
We may update this Privacy Policy periodically. Users will be notified of significant changes via in-app notifications or email. Continued use of the App after changes indicates acceptance of the updated terms.
If you have any questions or concerns about this Privacy Policy, please contact us at:
Company: Apex Lending Limited
App: Apex Loan
Email: support@apexloan.net
Address: 78 Ogunnusi Road, Ojodu Berger, Lagos State
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM